How ETM Flooring handles personal information
ETM Flooring, located at 2857 Douglas Road, Burnaby, British Columbia V5C 6H2, Canada, is committed to handling personal information responsibly and in a way that makes sense for a local flooring business. This policy explains what information may be collected through this website, by phone, by email, or during project discussions, how that information may be used, and what choices customers have. If you contact ETM Flooring through the website form, by calling +1 866-421-0684, or by emailing [email protected], the business may collect your name, email address, phone number, project topic, message contents, property location details you choose to share, room measurements, photos, scheduling preferences, and any notes about your flooring goals.
That information is used to respond to inquiries, assess project fit, prepare estimates or consultation notes, discuss product options, schedule appointments, manage ongoing service communication, maintain internal records, and improve the clarity of customer service. ETM Flooring does not need personal information unrelated to flooring consultation or project support, and customers should avoid submitting sensitive financial or highly confidential personal data through the contact form. Information may also be used to detect misuse of the website, maintain site security, and document consent where required.
ETM Flooring may share limited information with service providers or contractors only where reasonably necessary to support operations, such as website hosting, email communication, scheduling tools, bookkeeping, or project coordination. Information is not sold as a standalone marketing asset. If a project requires cooperation with suppliers, installers, property managers, or other third parties, only the information needed for that step should be shared. ETM Flooring may also disclose information where required by law, legal process, insurance obligations, or to protect legitimate business or customer interests.
Contact form submissions and related inquiry records are retained only as long as reasonably needed for customer service, quote follow-up, legal compliance, dispute prevention, and business recordkeeping. Contact form data should not be kept for more than 24 months unless a longer retention period is required for an active customer relationship, accounting obligations, or a legal issue. If a project moves forward, some records may be retained for warranty, tax, accounting, or operational purposes as required under applicable law. ETM Flooring takes reasonable steps to protect information against unauthorized access, loss, misuse, or disclosure, including controlled account access, service-provider safeguards, and practical administrative security measures. No online transmission or storage method is completely risk-free, so customers should use judgment when sending materials electronically.
This website may use basic technical data such as browser type, device information, pages viewed, referring links, and approximate usage timing to maintain site performance, measure general traffic patterns, and improve user experience. Cookies or similar technologies may be used for essential site operation, simple analytics, or form-related functionality. Users can usually adjust cookie settings through their browser, although some site features may not work as intended if essential cookies are disabled.
Because ETM Flooring serves customers in Canada and may receive inquiries from individuals covered by privacy laws in other regions, users may request access to their personal information, ask for corrections, withdraw consent where processing relies on consent, or inquire about deletion where legally appropriate. Individuals in the European Union or European Economic Area may also have rights associated with the General Data Protection Regulation, including rights to access, correct, erase, restrict certain processing, object in some cases, and lodge a complaint with a supervisory authority. ETM Flooring will review reasonable requests in light of applicable legal, contractual, and recordkeeping obligations. This policy may be updated from time to time to reflect operational, legal, or website changes. Questions about privacy, personal information handling, or requests related to your data can be sent to [email protected] or directed by phone to +1 866-421-0684.